![]() This process will remove any Office updates installed since April 2022, this may include removing a recent security update. ![]() Rolling back Microsoft Office updates manually ![]() If you cannot see this option, please speak with your IT as it's likely controlled by your organisation's administrator users. Click Update Options then Disable Updates.Pausing Microsoft Office updates manually Repeat the above steps on any other affected computers.Once the Office updates screen has completed, log back into EXACT and try to create a letter.Enter any Windows administrator credentials if prompted (see IT if you are not sure what these are).Download and run the batch file by clicking here to pause and rollback your office updatesĬlick more info and "run anyway" if prompted.Close all Office apps (Outlook, Excel & Word etc) & EXACT.Please consult with your IT if you have any concerns. This is however only a temporary measure. This process will remove any Office updates installed since April 2022 and roll back to Feb 2022, this may include removing a recent security update. These steps are not suitable for Office 2013, see the manual steps below instead. Pausing and rolling back Microsoft Office updates Note: Contact your IT support if you are not confident in performing the steps below. To regain functionality of Presentation Manager now, we advise temporary pausing and rollback of Microsoft Office updates. If after upgrading to V13.777 or above you are still experiencing issues, please follow the instructions below. You will gain access to the new Presentation Manager during your auto-upgrade schedule.įor more information on Presentation Manager 2, read our help article. This issue is now resolved from EXACT V13.777 This article relates to Microsoft Word opening outside of Presentation Manager, rendering features of Presentation Manager unable to be utilised and therefore unable to create patient letters.Īfter extensive investigation of the issue, it has been highlighted this was introduced on 18th April 2022 when Microsoft started their release of a Microsoft Office update, Version 2201 (Build 14827.20246).
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